What our patients are saying.
Dena B. Desert Samaritans For the Elderly
I am a patient of Wade Zarella’s, however my husband has not been seen in your office. Today while we were at an appointment across the hall, I took one of my husband’s hearing aids (dispensed by another audiology group) to simply inquire as to whether your office had the capability of changing the small clear tubing that had become hardened on his Widex hearing aids. Our previous experience had been very difficult for him because one earpiece at a time had to be sent to the manufacturer for tube change. This process required that he be without one hearing aid for 8-10 days, then the other one for the same amount of time. Because Wade changed my tubes at my last visit in July in a very short time, I asked if he worked on Widex aids. He said he did and that he’d be happy to replace the tubes for my husband without sending them out of state.
Today, your staff not only confirmed that this could be done, but actually took the time (without a specific appointment) to change the tubes on both of my husband’s hearing aids which they had not dispensed, and for someone who was not even a patient of your office. We were both totally impressed and so very grateful. In this age where most medical offices are much too busy to take personal interest, we commend you all and thank you most sincerely for your thoughtfulness, your time, and your gracious willingness to accommodate our need. This type of care and thoughtfulness is rare, indeed.
Happy Holidays to the most caring staff in the Desert!
Donna & William W.
Unfortunately the nerves in my lower back are severely compressed (due to spinal stenosis) causing painful spasms and immobility. It’s quite a difficult adjustment. I have a scooter and get around and walk with a walker in my apartment. I feel very fortunate to have made the move - terribly hard to sell the house etc. but am very comfortable in this lovely residence. I wish you continued good health and a happy life. Thank you for that nice letter - it was a super gesture on your part and my pleasure to receive it.
Bo (Billie Jo) W.